Solar Energy Equipment Provider – Digital Transformation Case Study with Excellenc3

Excellenc3 Process

1. Scope of Work & Prioritization

• Excellenc3 partnered with the solar energy equipment provider to prioritize automating customer service, implementing real-time inventory tracking, and developing custom dashboards.
• The collaborative effort focused on achieving the goal of complete digital transformation in their stock management process.

2. Stakeholder Collaboration

• Effective communication with key stakeholders at all decision-making levels was crucial throughout the collaboration.
• Excellenc3 maintained clarity and accountability at every stage, from needs assessment, through feature mapping, to scope refinement.

3. Solution Development via Prototyping & Iteration

• Excellenc3 developed the Field Service Management solution in iterative stages as the business’s requirements evolved.
• Each successful iteration validated the scalability of Excellenc3, aligning perfectly with the business’s goals and ensuring timely delivery.

4. Responsibility & Accountability

• Excellenc3’s development and support teams actively gathered regular feedback from key stakeholders through comprehensive process consultations.
• Weekly calls and ad-hoc emails ensured all parties stayed informed on progress and changes, truly embodying Excellenc3’s “Bring IT in-House” philosophy. 

Development Phase

1. Quick Development

• The Excellenc3-powered FSM platform was fully operational in just 4 weeks, thanks to its no-code foundation and Agile project management approach.
• In contrast to the typical 12-week timeline for most SaaS platforms, the customer was able to implement the FSM solution in 30% less time.  

2. Scalable Architecture

• Excellenc3’s no-code architecture and modular design enabled continuous iterations without causing any downtime, supporting efficient scalability.
• Its cloud-based infrastructure and adaptable resource scaling guaranteed uninterrupted development, with zero halts in the process.

3. Low Maintenance

• Extensive testing ensured the FSM platform was error-free from the first iteration.
• Maintenance costs dropped to nearly half of what a comparable SaaS solution typically requires.

Delivery Phase

1. Training & Onboarding

• Excellence3’s cloud-based and scalable architecture enabled a smooth remote onboarding process for each user. 
• A site visit was arranged to address questions and offer additional support, ensuring ease of use.

2. Adoption Experts

• Excellenc3’s adoption experts collaborated closely with end users, conducting weekly follow-ups until they became confident in using the FSM system.
• After 5 follow-ups and several one-to-one calls with field service managers and technicians, the adoption rate soared to 85%.

Change Management

1. Cost Efficiency

• Excellenc3’s no-code customization capabilities empowered the solar energy equipment provider to implement minor changes independently, avoiding extra costs.
• The platform’s modular architecture enabled these adjustments without disrupting other system components, significantly lowering overall maintenance expenses for the business. 

2. Faster Delivery Cycles

• The proactive development and support team addressed minor changes within a single day, ensuring swift resolutions.
• For field service managers seeking to implement changes independently, Excellenc3 provided guidance through regular calls and emails, ensuring that modifications were completed within a week.

Excellenc3 Impact

1. Metrics Achieved

• Stock accuracy improved by 30% in one year, resulting in a 50% reduction in average customer response time, bringing it down to 12 days.
• Unresolved customer requests decreased by 20%, while ineffective customer resolutions dropped by 30%. 
• Technician delays caused by missing parts saw an 18% reduction, with real-time monitoring cutting the time spent locating the right parts by 50%.
• Customer satisfaction soared, with repeat visits due to missing parts dropping to below 2%.

2. Success in Digital Transformation

• The solar energy equipment provider experienced a 20% reduction in operational expenses within one year, driven by the smooth adaptation to Excellenc3 and the digital transformation it supported.
• The FSM platform was deployed in just 4 weeks, with business stakeholders quickly adapting to the intuitive system, aided by ongoing support from the adoption team.
• The provider’s business model shifted to a more agile, streamlined, and customer-focused approach, underpinned by the implementation of rapid change management cycles.

Excellenc3 drove a 30% stock accuracy boost, 50% faster response times, and 20% lower operating costs by deploying a custom FSM platform in 4 weeks with zero downtime, modular design, and expert-led adoption.